Privacy Policy

Who we are

Aethel Bot.com ((https://aethelbot.com) is a product of Swado Tech (https://swado.in). We provide omnichannel chatbots for WhatsApp, Instagram, and other social media platforms. We are official Meta partners.

Information we collect

Depending on how you use Aethel Bot.com, we may process:

• Account and workspace details (such as name, email, role, and tenant settings)
• Messages, media metadata, and conversation context from connected channels (for example WhatsApp and Instagram)
• Channel connection information needed to operate messaging (such as WhatsApp Business Account and phone number identifiers)
• Usage, diagnostic, and security logs related to the service

How we use information

We use this information to:

• Provide, operate, and improve Aethel Bot.com
• Route, reply to, and store conversations for your workspace
• Train and improve the bot and related AI features
• Authenticate users, secure the platform, and prevent abuse
• Send transactional messages such as workspace onboarding email

We do not sell client information to third parties.

Service providers and platforms

To run Aethel Bot.com we use infrastructure and platform providers (for example authentication and database hosting, Meta's WhatsApp / Instagram Business Platform, email delivery, and AI model providers). These parties process data only as needed to deliver the service under their own terms — this is not a sale of your client information.

Cookies and sessions

Our website uses cookies and similar technologies as needed for authentication, security, and basic preferences (such as theme or language).

Retention and security

We retain information for as long as needed to provide the service, meet legal obligations, and resolve disputes. We apply reasonable technical and organizational measures to protect data, but no method of transmission or storage is completely secure.

Your choices

Workspace owners may request access, correction, or deletion of account data where applicable by contacting us. Channel disconnection and message retention may also be managed through your workspace settings and Meta Business tooling.

Contact

For privacy questions about Aethel Bot.com, contact Swado Tech via https://swado.in or visit https://aethelbot.com.